Shipping policy

Shipping Policy

At Pro Brow Collection, we are committed to processing and shipping your order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During periods of high order volume, processing times may be extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Times

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Pro Brow Collection is not responsible for shipping delays caused by the carrier, weather conditions, holidays, or other circumstances beyond our control.

Order Accuracy

Please ensure that your shipping address is correct before placing your order. Pro Brow Collection is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Pro Brow Collection is not responsible for lost, stolen, delayed, or damaged packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

Damaged Shipments

If your order arrives damaged, please contact info@probrowcollection.comwithin 48 hours of delivery with your order number and photos of the damaged product and packaging. We will review the claim and provide an appropriate resolution.

Shipping Questions

For any shipping-related questions, please contact us at info@probrowcollection.com.

By placing an order with Pro Brow Collection, you agree to the terms outlined in this Shipping Policy.